Have you heard of the Chelsea Palace online casino? If not, it may not be because it isn’t popular, or because you aren’t up to speed; the casino only opened its figurative doors for business on October 1 2018.
In this review we are looking closely at this newcomer with such a "fancy" name. 🤣
Chelsea Palace Info
Visa, MasterCard, Skrill, Neteller, Trustly, Zimpler, ecoPayz, Paysafe, Boku, Paypal, Instadebit, iDebit
Live Chat, Telefon (+44 203 621 6949), Email (firstname.lastname@example.org)
English, German, Swedish, Norwegian and Finnish
The casino is powered by Nektan, a well known and recognised name in the industry.
The licensing for the platform is done through the Gibraltar Gaming Commission, as well as by the United Kingdom Gaming Commission.
The casino is small, as many are when they first start out but has some quality offerings from industry giants, such as NextGen, IGT, Big Time Gaming, Core Gaming, Evolution, Gamevy and NetEnt among a variety of others.
Some of the games are even somewhat proprietary, having been developed, and provided by, Nektan themselves. The breakdown of games includes 200 slots, 43 tables, 20 live games and 16 impressive jackpots.
This may not seem small to you, and we agree, there are definitely smaller casinos that have been online for much longer. However, given the providers and the developers, it is small in scope, for now anyway.
It is also worth mentioning that the site is mobile friendly and available for mobile devices.
Regarding banking, the casino offers more than enough deposit methods from your major debit and credit cards, to alternative and more modern digital payment methods, such as Neteller and Skrill, etc.
The withdrawal times vary depending on the method of payment from 24 hours for an e-Wallet to seven days for a bank transfer.
Customer service is a significant part of any casino review, and Chelsea Palace hits all the marks, with 24-hour support available by email, and live help available online, and over the phone.
As an added bonus, customer service and the entire site is offered in English, German, Swedish and even Norwegian, meaning it caters to players all over the world.
Even though they do offer great channels of support, the experience for getting in contact with the casino is quite awful. The section on the website dedicated for support simply doesn't work as well as you expect from an online casino in 2019.
Chelsea Palace Bonus
Given how new the casino is, there hasn’t been much time to establish player loyalty, and therefore the need to reward it is not there just yet. This means that for now, in the early stages of the online casino’s existence, they are focused on obtaining customers and a new player generation. This focus means the bonuses currently offered are the signup, and the new player, bonuses which are actually quite impressive for a new casino, and rather generous as well.
It makes sense to focus on your new players early in the game because that’s all you have, and building a loyal following starts with actually getting players, or customers, to and on your site to play, so that hopefully they will stay, and become long-term players.
The focus of the casino will shift to retention when there are players to retain. Bear in mind that it costs money to keep players, so the casino must use its resources wisely, and focus its efforts where the needs, and the most returns, are, which, for now, is new and prospective players.
Because we are so impressed with the new player bonuses, we feel there will be no shortage of regular gifts for returning, and loyal customers who join and play on the platform regularly.
Chelsea Palace Sign Up Offer
As mentioned above, the signup and the new player bonus is the only bonus or promotion that currently exists.
The welcome bonus consists of a match bonus of 200%, up to $250, and they have even thrown in 50 free spins on the Starburst slot. To use this bonus, you do have to deposit at least $10, and wager 30x the bonus and deposit amount, and 30x whatever you win, as it relates to the free spins.
For those people who are unfamiliar with these terms, this means the bonus is set up in such a way, that wagering with bonus funds, means that the bonus funds are layered underneath deposit funds, and count towards the wagering requirement. If you wager with deposited funds, the conditions do not apply. If you do use bonus funds, there is no max bet, and the maximum permitted win is four times the bonus (for the free spins). Remember to use the bonus within 28 days or four weeks, or it will expire, and bonus funds will sadly be lost forever.
The second deposit earns you 100% match up to $250, and your third is 50% match up to $500 in bonus. This means that your first three deposits could make you some serious money.
Chelsea Palace Free Spins
The casino adds 50 free spins, for players’ first deposit, that can be used on the classic Starburst slot.
We anticipate more free spins to be added to their list of promotions, for both new and returning players, as free spins are great retention, and engagement, strategy for many online casinos.
This Free spins offer is as you can tell for yourself very modest and other casinos offer way better offers.
So if you are more interested in a good free spin offer we recommend you to have a look at another casino in our free spins section.